Sales and Refunds

For Services
14 days money back guarantee. You can ask for a reimbursement within 14 days from the first monthly subscription.

For Products
In its original, undamaged and unmarked condition, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method.

In addition, please note the following
Services can be returned in worldwide.
Products can be returned only in the country in which they were originally purchased.
Returns may require inspection before we can provide a refund or exchange. In those cases, a refund will be issued within 10 business days provided the return is in its original, undamaged and unmarked condition.
Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

Order Acceptance/Confirmation 
Heyluu may, in its sole discretion, refuse or cancel any order and limit order quantity.
Heyluu may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Heyluu acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order.

Shipping & Delivery
Please review the Shipping & Pickup page to learn about how and when you will receive the products you purchased from Heyluu. Since the actual delivery of your order can be impacted by many events beyond Heyluu’s control once it leaves our facilities, Heyluu cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

If we change or update our Terms & Policy, we will post changes and updates at https://policies.heyluu.com so that you will always be aware of what information we collect, use and disclose.

We encourage you to review our Terms & Policy from time to time so you will know if the Terms & Policy has been changed or updated.

If you have questions or comments about our Terms & Policy, or you wish to access or make changes to information we have about you, please contact us at support@heyluu.com